Institute for the Study of
Healthcare Organizations & Transactions

CURRICULUM VITAE

LUCY CANTER KIHLSTROM
 
 

4102 Tolman Hall MC 5050
University of California, Berkeley
Berkeley, CA 94720
TEL: 510-643-3957
FAX: 510-234-6378
EMAIL: lucyck@uclink4.berkeley.edu
 
 
 

CURRENT POSITIONS

Assistant Research Scientist, Institute of Personality and Social Research
Affiliated Investigator, Center for Mental Health Services Research
Member, Center for Health Research 
University of California, Berkeley (1997--)

Research Scientist
Institute for the Study of Healthcare Organizations & Transactions (2000--)
www.institute-shot.com
Email: lcanter@institute-shot.com
 

EDUCATION

Degrees

May, 1974           B.A. with honors, Illinois State University,  Normal,  History

May, 1978           M.S.S.W. University of Wisconsin, Madison, Aging, Substance Abuse
Dec., 1984           M.B.A. University of Wisconsin, Madison , Management
July, 1995            Ph.D. University of Minnesota, Twin Cities
                             Health Services Research, Policy, and Administration


Doctoral Program

Major Field:  Health Services Research, Policy, and Administration

Supporting Field: Sociology

Thesis:   Service Characteristics and Performance of Managed Mental Health Care Firms: A Case for Institutional Theory?

Post-Doctoral Training
1995-1997 NIMH Post-doctoral Fellow,
Division of Health Policy and Administration Yale University School of Medicine, New Haven, CT

1998 Cost-Effectiveness Analysis Seminar (RAND instruction; AHSR sponsored)

1999  Summer Faculty Technology Program: Design of Course Websites and Other Technology for the Classroom, University of California, Berkeley

1999 Outcome Monitoring in Disease Management: Conceptual Framework and New Technologies (Instructor: John Ware, PhD—QualityMetric, Inc.; Disease Management Association of America sponsored)
 

RESEARCH INTERESTS

Consumer beliefs about herbal remedies; the organization and delivery of pharmaceutical and mental health services; the management of chronic illness; use of the Internet to provide healthcare information; organizational theory and behavior as they apply to health care organizations; emerging organizational forms in health care delivery; 

PROFESSIONAL EXPERIENCE

Teaching Positions

LECTURER                                                                                                                1999-2001

Department of Psychology, University of California, Berkeley
Responsibilities: Taught Freshman Seminars: 

            The Management of Madness; 

            Images of Madness; 

            Herbs for the Mind                                                        

Graduate Seminar: Health Cognition, Behavior and Systems of Care;

Websites were designed for these courses using WebCT.

TEACHING ASSISTANT                                                                                         Spring, 1992
Division of Health Services Administration
School of Public Health, University of Minnesota-Twin Cities
Responsibilities: Assisted with the master's level class,
Principles of Management in Health Services Organizations; 29 students.

INSTRUCTOR                                                                                                          1986-87
Edgewood College
Madison, WI
Responsibilities: Taught undergraduate and graduate classes
in Personnel Management on a part-time basis in the Business Department.

TEACHING ASSISTANT                                                                                        1984-85
Department of Management
School of Business, University of Wisconsin
Madison, WI
Responsibilities: Taught 9 sections of Organizational Behavior
to 274 undergraduate students.

CLINICAL FIELD INSTRUCTOR                                                                        1979-81

School of Social Work, University of Wisconsin
Madison, WI
Responsibilities: Supervised the clinical practice of
graduate student social workers.

Research Positions

RESEARCH ASSISTANT                                                                                       1992-93
Institute for Health Services Research
School of Public Health, University of Minnesota
Minneapolis, MN
Responsibilities: Assisted the Principal Investigator with an NIMH/HCFA
demonstration project, Utah Medicaid Prepaid Mental Health Plan.

RESEARCH ANALYST/GRANT WRITER                                                           1990-91
ADAPT, Inc.
Tucson, AZ
Responsibilities: Coordinated the research effort in the areas of
substance abuse and mental health; Prepared grant proposals,
policies and procedures, and reports as requested by central administration;
Assisted in designing a new behavioral health service delivery
system for Pima County and prepared the final report.

RESEARCH ASSISTANT II                                                                                    1988
Department of Psychology
University of Arizona
Tucson, AZ
Responsibilities: Coordinated research and fiscal activities in the
Amnesia and Cognition Unit.

Administrative/Clinical Positions

PIMA COUNTY GOVERNMENT                                                                          1988-90
Tucson, AZ

SENIOR SPECIAL STAFF ASSISTANT
Pima Health System
Responsibilities: Reported to the Director; assisted in the
planning, direction, and administration of the department;
conducted research projects as requested by the Director.

ADMINISTRATIVE SERVICES SPECIALIST III
Indigent Health and Eligibility Department
Responsibilities: Fiscal management and control of the
department's operations; prepared and assisted in monitoring the
department's $58.2 million budget; prepared special research reports
as requested by Director.

DEPARTMENT ADMINISTRATOR                                                                     1985-86
Department of Neurology
Medical School, University of Wisconsin
Madison, WI
Responsibilities: grant administration; personnel management;
university accounting and budgeting; space management; financial planning.

CLINICAL SOCIAL WORKER                                                                               1981
Mayo Clinic
Rochester, MN
Responsibilities: provided clinical social work services to Neuro-Oncology,
Hematology and to the newly developed Bone Marrow Transplant Program.

STOUGHTON HOSPITAL                                                                                       1978-81
Stoughton, WI

DIRECTOR OF SOCIAL SERVICES                                                                     1978-81
Responsibilities: created and managed the hospital's first social services
department; developed and implemented the hospital's Employee
Assistance Program; provided clinical social work services to hospitalized
patients; served on the hospital's risk management committee.

CHEMICAL DEPENDENCY COUNSELOR                                                         1978
Responsibilities: provided counseling services to chemically dependent
patients and families.

COLLOQUIA

"Industrial Relations in the United States" Graduate School of Management, Macquarie University
North Ryde, New South Wales, Australia, August 6, 1986

"A 'New' Way of Providing Mental Health Services: Managing Care"
Department of Psychology Clinical Brown Bag, Yale University, New Haven, CT
December 7, 1995

"Managed Care Carve-Outs: Mental Health and Pharmaceuticals"
Department of Health Policy and Management, College of Public Health
University of South Florida, Tampa, FL, April 22, 1996

"Somatization" (with John Kihlstrom)
Health Sciences and Medical Program
University of California, Berkeley, November 2, 1999

 

PUBLICATIONS

Articles

Schacter, D.L., Kihlstrom, J.F., Canter Kihlstrom, L., & Berren, M.B. (1989). Autobiographical Memory in a Case of Multiple Personality Disorder. Journal of Abnormal Psychology. Vol. 98, 508-514.

Canter Kihlstrom, L. (1997). The Characteristics and Growth of Managed Behavioral Health Care Firms. Health Affairs. Vol. 16, No. 4, 127-130.

Woody, S.R., & Canter Kihlstrom, L. (1997). Outcomes, Quality, and Cost: Integrating Psychotherapy and Mental Health Services Research. Psychotherapy Research. Vol. 4, 365-381.

Canter Kihlstrom, L. (1998). Managed Care and Medication Compliance: Implications for Chronic Depression. The Journal of Behavioral Services & Research. Vol. 25, 367-376.

Canter Kihlstrom, L. (2001).  Evaluating PBM Information on the Internet:  Customers, Technology, Content, and Criteria.  Managed Care Interface. Vol. 14, No. 5, 64-68.

Kihlstrom, J.F. & Canter Kihlstrom, L. (2001).  Somatization as Illness Behavior.  Advances in Mind-Body Medicine.  Vol. 17, No. 4, 240-243.

Chapters

Christianson, J.B., Gray, D.Z., Canter Kihlstrom, L., & Speckman, Z.K. (1995). Development of the Utah Prepaid Mental Health Plan. In R.M. Scheffler & L.F. Rossiter (eds.) Advances in Health Economics and Health Services Research, Vol. 15, 117-135. Greenwich, CT: JAI Press, Inc.

Canter Kihlstrom, L. (1998). Managed Behavioral Health Care: A Case for Institutional Theory? In J.J. Kronenfeld (ed.) Research in the Sociology of Health Care, Vol. 15, 35-55. Greenwich, CT: JAI Press, Inc.

Canter Kihlstrom, L. (1998). Mental Health Services Research. In H.S. Friedman (ed.) Encyclopedia of Mental Health, Vol 2, 653-663. San Diego, CA: Academic Press.

Kihlstrom, J.F. & Canter Kihlstrom, L. (1998). Integrating Science and Practice in an Environment of Managed Care. In R. DeRubeis & D. Routh (eds.) The Science of Clinical Psychology: Accomplishments and Future Directions, 281-293. Washington, D.C.: American Psychological Association.

Kihlstrom, J.F. & Canter Kihlstrom, L. (1999). Self, Sickness, Somatization, and Systems of Care. In R.D. Ashmore & R.J. Contrada (eds.) Self, Social Identity, and Physical Health: Interdisciplinary Explorations, 23-42. New York: Oxford University Press.

CONFERENCE REPORTS

Gray, D.Z., Christianson, J.B., Canter Kihlstrom, L. & Speckman, Z.K. Development of the Utah Prepaid Mental Health Plan. American Public Health Association annual meeting, San Francisco, CA, October 26, 1993. (Abstract published in conference proceedings.)

Canter Kihlstrom, L., & Marsh, K.F. Identifying Young Adults with Multiple Unexplained Symptoms. American Public Health Association annual meeting, Washington, D.C., November 1, 1994. (Abstract published in conference proceedings.)

Kihlstrom, J.F., & Canter Kihlstrom, L. Five Theses Five! On the Relation Between Science and Practice. American Psychological Association annual meeting, New York, NY, August 11, 1995.

Canter Kihlstrom, L. Managed Mental Health Care Firms: Will They Become the Future? American Public Health Association annual meeting, San Diego, CA, November 1, 1995. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. Managed Care and Mergers in the Prescription Drug Industry. Association for Health Services Research annual meeting, Atlanta, GA, June 9-11, 1996. (Abstract published in conference proceedings.)

Kihlstrom, J.F., & Canter Kihlstrom, L. Integrating Science and Practice in an Environment of Managed Care. Paper presented at a conference, "Clinical Psychology for the Next Century: A Conference Commemorating the 100th Anniversary of Clinical Psychology" at the University of Pennsylvania, Philadelphia, PA, October 25-26, 1996.

Canter Kihlstrom, L. Pharmaceutical Benefit Management Firms: Their Characteristics and Role in Managing Chronic Illnesses. American Public Health Association annual meeting, New York, NY, November 19, 1996. (Abstract published in conference proceedings.)

Kihlstrom, J.F. & Canter Kihlstrom, L. Self, Sickness, Somatization, and Systems of Care. Rutgers Symposium on Self, Social Identity, and Physical Health, New Brunswick, NJ, April 25, 1997.

Canter Kihlstrom, L. The Management of Chronic Illness by PBMs: Compliance is Complex. National Council on Patient Information and Education annual conference, Advancing Prescription Medicine Communication into the 21st Century, Washington, D.C., May 9, 1997. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. The Role of Pharmaceutical Benefit Management (PBM) Firms in Improving Medication Compliance: The Example of Hypertension. Association for Health Services Research annual meeting, Chicago, IL, June 15-16, 1997. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. The Evolution of Professional Pharmacy: PBMs, OBRA-90 and Cognitive Services. Association for Health Services Research annual meeting, Washington, DC, June 22, 1998. (Abstract published in conference proceedings.)

Canter Kihlstrom, L., Marsh, K. & Kihlstrom, J.F. Identifying Individuals At-Risk for Somatization: Comparison of DSM-III-R and DSM IV Criteria. Association for Health Services Research annual meeting, Washington, DC, June 21, 1998. (Abstract published in conference proceedings.)

Kihlstrom, J.F. & Canter Kihlstrom, L. The Living Material of the Field. American Psychological Association annual meeting, as part of a mini convention, Training Psychologists in the 21st Century, sponsored by the Board of Directors of the American Psychological Association, San Francisco, CA, August 14, 1998.

Canter Kihlstrom, L. Disease Management and Pharmaceutical Management: Implications for Mental Health Services. American Psychological Association annual meeting, as part of the symposium sponsored by Division 12, Mental Health Services Research: A New Science for Practice, San Francisco, CA, August 18, 1998.

Canter Kihlstrom, L. Managed Care and Federal Requirements: Pharmacy in the Middle. American Public Health Association annual meeting, Washington, DC, November 16, 1998. (Abstract published in conference proceedings.)

Canter Kihlstrom, L. Evaluating PBM Information on the Internet: Customers, Technology, Content, and Criteria. Association for Health Services Research annual meeting, Los Angeles, California, June 26, 2000. (Abstract published in conference proceedings.)

Canter Kihlstrom, L.  Beliefs About Medicines and Herbal Remedies. International Scientific Conference on Complementary, Alternative & Integrative Medicine Research,  San Francisco, California, May 18, 2001. (Abstract published in Alternative Therapies, May/June, 2001, Vol.7, No. 3, p. 518)

Canter Kihlstrom, L.  Beliefs About Medicines and Herbal Remedies Among Young Consumers. Academy for Health Services Research and Health Policy annual meeting, Atlanta, Georgia , June 10, 2001. (Abstract published in conference proceedings.)

 

COURSE WEBSITES

The Management of Madness, Psychology 24, http://courses.berkeley.edu:7000/public/psy24k

Health Cognition, Behavior and Systems of Care, Psychology 290P, http://courses.berkeley.edu:7000/public/psy290pk

Images of Madness, Psychology 24, http://courses.berkeley.edu:7000/public/psy24k2

Herbs and the Mind, Psychology 24, http://courses.berkeley.edu:7000/public/psy24k3

 

REPORTS

Breslow, S., & Canter Kihlstrom, L. The Proposed Behavioral Health System for Pima County (AZ) Clients. September 28, 1990. Report funded by ADAPT, Inc.

Christianson, J.B., Canter Kihlstrom, L., & Gray, D.Z. Development of the Utah Medicaid Prepaid Mental Health Plan. October 27, 1992. Report funded by the Health Care Financing Administration, 18-C-90035/5-01.

Gray, D.Z., Conrow, N.T., Canter Kihlstrom, L., & Christianson, J.B. Quality Assurance Activities and Related Structural Characteristics of Utah Community Mental Health Centers. June 30, 1993. Report funded by the Health Care Financing Administration and by the National Institute of Mental Health.

MANUSCRIPTS IN PREPARATION

Canter Kihlstrom, L. PBMs on the Internet: How Should We Evaluate Information?

Canter Kihlstrom, L. Managed Care in the Pharmaceutical Industry: Evolution, Organization, and Implications for Chronic Illness.

Canter Kihlstrom, L. Carving Up Healthcare.

Canter Kihlstrom, L. New Consumers and the Changing Organization of Healthcare Delivery

Canter Kihlstrom, L. The Changing Nature of Pharmacy Practice: PBMs, OBRA-90, and Cognitive Services

AWARDS

1973-74 President, Phi Alpha Theta, honorary history society, Illinois State University

1974 Graduated with honors, Illinois State University

1984-85 Recipient of the Vilas Fellowship
Awarded by the Industrial Relations Research Institute, University of Wisconsin, Madison

1991-92 Health Services Research Trainee
Public Health Service, Department of Health and Human Services
Institute for Health Services Research, University of Minnesota, Twin Cities

 

COMMITTEE ASSIGNMENTS

Institute of Personality and Social Research, Co-Chair of the Colloquium Committee on Health and Behavior, 1998.

 

EDITORIAL SERVICE

Ad Hoc Reviewer, Psychological Science

Ad Hoc Reviewer, Health Affairs

Ad Hoc Reviewer, Journal of Evidence-based Healthcare

 

PROFESSIONAL AFFILIATIONS

2001-Charter Member, American Botanical Council

1995-Present Member, Association for Health Services Research

1992-Present Member, American Public Health Association

1976-82 & Member, National Association of Social Workers
1997-Present

1990 Alumnae, The Grantsmanship Center, Los Angeles, CA

1988-1994 Community Mediator, Community Relations Unit,

Attorney General's Office, State of Arizona

1980-81 Treasurer, Wisconsin Chapter, Society for Hospital Social Work Directors (Affiliated with the American Hospital Association); member, 1979-81

 

"A 'New' Way of Providing Mental Health Services: Managing Care"

1973-74 President, Phi Alpha Theta, honorary history society, Illinois State University